Support Center



Customer service maximizes the value of your research, and it is included in the subscription at no additional cost

Email your feedback to us at feedback@manupatra.com

  Customer Service

  Technical Help in using the site

  User Guides & Training Manual

  Software Download Center

  Customer Service

Telephone Support

Manupatra customer support representatives are available by telephone to help you make the most of the software's cutting edge features

Monday through Friday

9.00 am to 6.30 pm
Call: 0120-4014515

Support also available at 91-120-4014623
Mon-Sat 1pm - 9pm


E-mail Support for

Print Support                 print@manupatra.com

CD ROM Support            contact@manupatra.com

Online Support              contact@manupatra.com

  Technical Help

 If you do not see any text in the Left Frame or Right Frame and you have I.E 6.0 as your browser, then you need to load Java Virtual Machine (popularly known as JVM). The machines which have I.E 6.0 as browser, do not have JVM built in to them by default. This is a free download. Select a JVM option depending upon the Windows version installed on the machine.

for Windows 2000

JVM for Windows XP

After you have installed the above, please check if the following setting is there on your machine. Incase this is not there, then you are ready to use Manupatra-

Open Internet Explorer > Go to TOOLS> Internet Options>Advanced> Scroll down and uncheck the box SUN JVM

Restart your computer.

 Manupatra Site uses POP UPS. You will not be able to view these if Pop Up’s if you disabled Pop Ups in your browser window. You will find the button for enabling the pop up’s in the top bar of your browser.
Open your browser>Go to Tools> Pop Up Blocker

 Manupatra uses JAVA SCRIPT
If you are able to carry out searches but when you click on them it sends you back to the home page or gives an error , following can be the reasons:
Clear your cache, i.e Temp Files
Right Click on the browser icon> Under the Temporary Internet Files select Delete Files> Check the box Delete all offline content >Click OK

 Manupatra uses COOKIES. Please be sure to have cookies enabled.
To enable cookies:
Open Internet Explorer > Go to TOOLS> Internet Options>Privacy Set the Slider to Low level. Click on Apply to effect the new settings

 If you are accessing Internet through a Proxy Server or local server where Java Scripts have been disabled , you may face the above problem. Please have some settings changed at the Proxy server/ local server end
Tools -> Internet Option -> General -> Settings button (set it to every visit to the page) Delete Cookies button to delete old cookies

 If you have MS Windows XP on your machine, you will need to follow the following steps:
Your machine may have pre installed Java run time environment.

 Go to Start Menu > Settings -> Control Panel -> Add/ Remove Program -> Select JAVA Run Time Environment and CLICK to remove it

 Download JVM from Site >Install JVM

 Restart your machine

  USER GUIDES & TRAINING MANUAL

ONLINE
Click here to download Manual


CD               

Click here to download Manual (solo)

  SOFTWARE DOWNLOAD CENTER

For Online

System & browser requirements to access Manupatra.Com

Operating System

  Windows XP, 2000, NT, ME, 98, or 95

  Mac OS 8.5 or later

  1024 x 768 or 800 x 600 is recommended

Browser

  Microsoft Internet Explorer 5.x or later (Windows ONLY, not MacIntosh)

  Netscape 8.1 or later

  JavaScript enabled and Cookies enabled in the browser

  Ms JVM 5.0.3805.0 or Sun JVM (JRE) 5.0.60.5

  Adobe Acrobat Reader (For Print PDF) to read it without downloading.

  TeamViewer QuickSupport (zip File)

  TeamViewer QuickSupport (exe File)

  DNL Reader

 

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